Stop Losing Jobs to Missed Calls & Bad Reviews — While You're On the Job

Privacy Policy

Last updated: April 2026

1. What Information We Collect

We collect the following categories of personal information:

• Contact information: Your name, email address, phone number, business name, and mailing address when you create an account, subscribe to our services, or contact us.
• Billing information: Payment card details and billing address, processed securely through our payment provider (Stripe).
• Customer data: Information you input about your own customers, including their names, phone numbers, and email addresses, for the purpose of automated review management.
• Usage data: How you use the platform, features accessed, and interactions with our services.
• Technical data: IP address, browser type, device information, and cookie data.

2. How We Use Your Data

We use the information we collect to:

• Provide, maintain, and improve our reputation management services
• Process transactions and send billing notifications
• Send transactional SMS messages related to customer satisfaction checks and review requests
• Respond to inquiries and provide customer support
• Detect and prevent fraud, security incidents, and abuse
• Comply with legal obligations

3. SMS Opt-In Details

REVIEW YAK LLC sends both customer support and promotional messages to users who interact with the website https://reviewyak.com chat widget. Customer care messages may include responses to support requests, ticket updates, appointment coordination, or follow-up communications related to an existing inquiry. Promotional messages may include special offers, discounts, event promotions, and service announcements. Each message type requires separate, explicit consent collected through independent checkboxes in the chat widget. Marketing consent is not combined with transactional consent, and neither is shared with third parties.

Users visit the REVIEW YAK LLC website https://reviewyak.com and interact with the chat widget. During this interaction, users may voluntarily provide their mobile phone number and independently select one or both consent checkboxes — one to receive customer care messages related to their inquiries, and one to receive promotional messages from REVIEW YAK LLC. Each checkbox represents a separate and distinct consent. Users may opt into either or both message types. Consent is collected directly by REVIEW YAK LLC and is not shared with affiliates or third parties.

Message frequency varies. Message and data rates may apply. Recipients can reply STOP at any time to opt out of all messages, or reply HELP for assistance. Consent to receive promotional messages is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies & Tracking

We use cookies and similar tracking technologies to analyze website traffic, understand where our visitors come from, and improve user experience. We use analytics tools such as Google Analytics to collect aggregated, non-personally identifiable information about website usage. You can control cookie preferences through your browser settings. Disabling cookies may limit some functionality of our website.

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal information. All data transmission is encrypted using SSL/TLS protocols. Billing information is processed by PCI-DSS compliant payment processors and is never stored on our servers. Access to personal data is restricted to authorized personnel only. While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Delete your personal information (subject to legal obligations)
• Unsubscribe from marketing communications at any time
• Opt out of SMS messages by replying STOP
• Request a copy of your data in a portable format
• Object to processing of your personal information

To exercise any of these rights, contact us at contact@reviewyak.com. We will respond within 30 days.

7. No Sharing of SMS Opt-In Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (such as customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

ReviewYak
30 N Gould St STE N, Sheridan, WY 82801
Email: contact@reviewyak.com
Phone: +1 (541) 678-1248

Terms of Service

Last updated: April 2026

1. Acceptance of Terms

By accessing or using ReviewYak's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our services. ReviewYak provides an AI-powered reputation management platform for home service businesses.

2. Description of Services

ReviewYak provides automated customer satisfaction checks, sentiment-gated review routing, AI-powered review responses, missed call text-back automation, CRM integration, and related reputation management tools. Services are provided on a subscription basis as described on our pricing page.

3. SMS Program Description & Use Cases

REVIEW YAK LLC sends both customer support and promotional messages to users who interact with the website https://reviewyak.com chat widget. Customer care messages may include responses to support requests, ticket updates, appointment coordination, satisfaction checks, or follow-up communications related to an existing inquiry. Promotional messages may include special offers, discounts, event promotions, and service announcements. Each message type requires separate, explicit consent collected through independent checkboxes in the chat widget. Marketing consent is not combined with transactional consent, and neither is shared with third parties.

4. Opt-Out Instructions (Text STOP)

To stop receiving messages, reply STOP to any text message. Upon sending STOP, you will receive a confirmation of unsubscription and no further messages will be sent. You may also reply UNSUBSCRIBE, END, QUIT, or CANCEL to opt out. To resubscribe after opting out, reply START or UNSTOP. For help or assistance, reply HELP at any time to receive contact information for customer support.

5. Message & Data Rates

Message and data rates may apply. Check with your wireless carrier for details. ReviewYak does not charge for the messages themselves, but standard message and data rates from your mobile carrier may apply to each message sent or received. You are solely responsible for all charges from your mobile carrier. Message frequency varies and depends on service activity from your business relationship.

6. Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages. ReviewYak and your mobile carrier are not liable for any delayed or undelivered messages due to technical issues, network outages, or other circumstances beyond our control. Delivery is not guaranteed.

7. Age Restriction

You must be 18 years of age or older to use this SMS service or subscribe to ReviewYak. By using our services, you represent and warrant that you are at least 18 years old. If we become aware that a user is under 18, we reserve the right to terminate their access.

8. User Responsibilities

As a subscriber of ReviewYak, you agree to:

• Maintain the confidentiality of your account credentials
• Only upload customer phone numbers of individuals with whom you have an established business relationship
• Ensure all customer contact data was collected with proper consent and complies with TCPA, CAN-SPAM, and all applicable laws
• Only send promotional messages to customers who have explicitly opted in through a separate, independent consent checkbox
• Respond promptly to opt-out requests forwarded to you by our system
• Pay all subscription fees on time and maintain valid billing information

9. Billing & Cancellation

Subscriptions are billed monthly in advance. You may cancel your subscription at any time through your account dashboard or by contacting support. Cancellations take effect at the end of your current billing period. We offer a 30-day money-back guarantee for new subscribers. Refund requests must be submitted to contact@reviewyak.com within 30 days of your first payment.

10. Links to Privacy Policy

Your use of ReviewYak is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using our services, you acknowledge that you have read and agree to our Privacy Policy.

11. Support Contact Information

For SMS support, reply HELP to any message or contact:

Email: contact@reviewyak.com
Phone: +1 (541) 678-1248
Response time: Within 1 business day

12. Limitation of Liability

ReviewYak is provided on an "as is" basis. We make no warranties, express or implied, regarding the reliability, availability, or accuracy of our services. In no event shall ReviewYak be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our platform.

13. Modifications

We reserve the right to modify these terms at any time. Material changes will be communicated via email or through our platform at least 30 days before taking effect. Continued use of ReviewYak after changes constitutes acceptance of the updated terms.

14. Contact

For questions about these Terms of Service, contact us at:

ReviewYak
30 N Gould St STE N, Sheridan, WY 82801
Email: contact@reviewyak.com
Phone: +1 (541) 678-1248